- Collection, use and disclosure of personal information
3.1 Information for customers
3.1.1 Collection of your personal information
When you purchase your tickets to an Adelaide Festival event, in person, over the phone or online from third parties such as ticketing agencies (for example, BASS) or our hired venues, they collect your personal information, including your:
- Residential address
- Postal address
- Telephone numbers
- Email address
- Details of the performance you are buying tickets to
- Date of birth
- Credit card details
The terms of your third parties’ privacy policies apply to their collection, holding, use, and disclosure of your personal information. Those policies can usually be found on their websites.
Please note: Adelaide Festival is not given your credit card details by our ticketing agencies or our hired venues.
Use of your personal information
Our ticketing agencies and hired venues use your personal information in order to deliver your ticket, process your payment arrangements, contact you in the case of cancellation or major disruption of an event and replace lost tickets.
In general, the purpose for which we collect your personal information include:
- Placing you on mailing lists either electronically or postal
- To inform you of activities, events and products that may be of interest to you, including festival news or upcoming events
- Submitting entries to events or competitions
- To assist with enquiries you may have about the festival
- To maintain our business records
- To seek donations or sponsorship
- To carry out transactions with you, such as to process payments and donations received by you
- Any purpose that you would otherwise reasonably expect
If you no longer wish to receive marketing information from us, you can also contact our Executive Director (see section 6 below). Please allow 30 days for amendment of our records.
An unsubscribe facility is enabled with any broadcast email correspondence.
We also use your information, in anonymous form, for statistical purposes, to gain a better understanding of our audience.
3.1.2 Disclosure of your personal information
We may disclose your personal information to other organizations which provide us with marketing services, information technology services, or other services relating to our events.
We may also disclose your personal information if authorized or required to do so by law (for example, where we are required to disclose your personal information to a court in response to a subpoena).
We will not disclose your personal information for any other purpose without your consent.
3.1.3 Your right to anonymity
Where it is lawful and practicable to do so, you may undertake business with us without providing personal information. For example, you may purchase tickets to a Adelaide Festival event by cash payment, in person, over the counter, without providing personal information.
3.2 Information for business associates
3.2.1 Collection of your personal information
We may collect your personal information, including your:
- Work contact details including your email address
- Personal contact details such as your phone number
in person, over the telephone, by fax, or by email in order to undertake our daily artistic and administrative operations.
For example, we may have your contact details if you are our “point of contact” within an organization with which we do business.
3.2.2 Use of your personal information
We will only use your personal information for the business purpose for which it was collected.
3.2.3 Disclosure of your personal information
We will only disclose your personal information if necessary to achieve the business purpose for which it was collected.
3.3 Information for job applicants (including volunteers)
If you are applying for a job with us, you may be required to provide us with certain personal information, including your:
- Residential address
- Postal address
- Telephone numbers
- Email address
- Employment history
- Educational background
This information may be collected in your interactions with Adelaide Festival in person, over the telephone, by fax or email, as part of, or in relation to, your job application.
In considering your information, we may also collect information about you from the referees you nominate in your application.
3.3.2 Use of your personal information
We will only use your personal information for the purposes of considering your application and, if successful, your employment.
3.3.3 Disclosure of personal information
In considering your application, it may be necessary for us to disclose some of your personal information to third parties in order to verify the accuracy of that information.
We will disclose only such information as is necessary in the circumstances.
3.4 Information for website users
3.4.1 Collection of your personal information
Our website uses "cookies", which are pieces of data that are placed on your web browser containing details about your use of our website.
You can read more about how Google uses data sent from our website by visiting How Google uses data when you use our partners' sites or apps
3.1.2 Remarketing to website visitors
We use remarketing services, such as Google AdWords Remarketing, to advertise Adelaide Festival online.
Remarketing services will display ads to you based on what parts of the Adelaide Festival website you have viewed by placing a cookie on your web browser.
Remarketing services allow us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you do not wish to see ads from Adelaide Festival you can opt out in several ways:
3.4.3 Third party sites
Sometimes our website contains links to third party websites, for your convenience and information.
When a user has clicked on a link to another site, they leave the Festival site and are no longer protected by the Adelaide Festival Corporation Privacy conditions. We recommend that you review the privacy policies for each website you visit.
3.5 information for Adelaide Festival social media followers
Any information posted on Adelaide Festival’s social media pages including Facebook, Twitter and Instagram and/or communicated in chat areas becomes public information. While we strive to protect and respect your privacy, we cannot guarantee the security of any information you disclose via social media, a chat room or bulletin board.
We use aggregate information from our Facebook and Twitter accounts to better understand our audience, and answer your queries.
- Access to personal information
To obtain a copy of the personal information we hold about you, please contact our privacy officer (see section 6 below).
You will be required to complete and submit an access form.
You will also be required to provide proof of your identity. If you are applying by:
- Post, email or fax – you must attach a certified copy of your identification to the access form;
- In person – you must produce the relevant information to the privacy officer.
Documents that provide sufficient proof of your identity are:
- Your current driver’s license;
- The identifying page of your current passport;
- Your birth certificate; or
- A statutory declaration by an individual who has known you for at least one year.
We will not charge you to access your personal information.
- Correction of personal information
We take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
However, the accuracy of that personal information depends to a large extent on the information you provide to us. To help ensure the accuracy of the personal information we hold about you, please inform the Privacy Officer (see section 6 below) if:
- You become aware of any errors in the personal information we hold about you; or
- There are any changes to your personal information, such as changes to your name, address or other contact details.
Please allow 30 days for amendment of our records.
- Contact Us
For further information about the personal information we hold about you, access to or correction of that information, or for any other privacy queries or complaints, please contact our Executive Director via:
Telephone: (08) 8216 4444
PO Box 8221 Station Arcade, ADELAIDE, SA 5000