TERMS AND CONDITIONS
Tickets sold or issued by Adelaide Festival are subject to the following Terms and Conditions of Sale, and the Live Performance Australia (LPA) Ticketing Code of Practice. By purchasing or registering to attend an event, you agree to abide by these terms and conditions. Tickets may be subject to additional terms and conditions, including but not limited to, conditions of entry for venues.
Adelaide Festival reserves the right to change ticket prices, seating arrangements and audience capacity, at any time and without notice.
All bookings are subject to availability.
Maximum ticket limits may be imposed. Adelaide Festival reserves the right to cancel orders that exceed the limit.
Where concessions are applicable, suitable and valid identification of that concession must be provided for collection of tickets.
Lost or stolen General Admission tickets may not be replaced. Adelaide Festival reserves the right to charge an administration fee to issue replacement tickets for reserved seating events.
Theatres are currently subject to changing COVID-19 health and safety guidelines. Patrons must sit in their allocated seats as directed by venue management. In the case that capacity restrictions are further lifted or imposed prior to the event, Adelaide Festival will amend audience capacity and seating arrangements in line with Government directives.
Ticket prices are displayed in Australian dollars and are listed inclusive of all ticketing fees and charges, however transaction fees will apply regardless of the number of tickets purchased.
Latecomers may not be admitted until a suitable break in the performance. In some circumstances, latecomers may not be admitted at all. Adelaide Festival and venue management reserves the right of admission. Tickets will not be exchanged or refunded in these circumstances, unless required by law.
The use of cameras, mobile phones and recording devices is strictly prohibited and will result in removal from the venue without refund.
Adelaide Festival will take all reasonable steps to notify ticket holders of any event cancellations or rescheduled performances provided accurate patron details are given at the time of purchase.
Tickets may not be resold or offered for resale at a premium (more than 110% of the original ticket price) in line with South Australian Government legislation. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without refund and the ticketholder refused admission to the event.
Tickets purchased through unauthorised resellers such as Ticketmaster Resale, eBay, Gumtree Viagogo, StubHub and similar organisations may be fraudulent and entry to the venue is not guaranteed. Adelaide Festival is not responsible for honouring or refunding tickets purchased from unauthorised agents or resellers.
Adelaide Festival will offer a refund if the event is cancelled, rescheduled or significantly relocated. Adelaide Festival is not responsible for any expenses incurred by the patron for example, cost of travel including car parking, child care and accommodation if the event is cancelled. Adelaide Festival has implemented a flexible ticketing policy in response to COVID-19, and information can be found below.
FLEXIBLE TICKETING POLICY
In the case that a patron is unwell, is directed to go into quarantine and/or is isolating while awaiting further COVID-19 directions pertaining to a test, ticket exchanges can be facilitated on the following terms -
- Ticket exchanges must be made in advance of the original event date on the ticket, and cannot be facilitated retrospectively
- Ticket exchanges must be for a future performance of the same event (i.e., The Golden Cockerel on 4 March can be exchanged to the performance of The Golden Cockerel on 9 March depending on availability). If an alternative date cannot be found, a refund will be given
For our interstate and overseas patrons who are affected by border closures and quarantine/isolation requirements, please contact Adelaide Festival as soon as practicable (in advance of the event) to advise your circumstances. If a ticket exchange cannot be facilitated, a refund will be given.