Can I exchange my tickets or get a refund if I can’t attend?
Adelaide Festival regrets that it is not possible to refund or exchange tickets.
Ticket exchanges for the same performance are permitted for Adelaide Festival Friends for all shows sold through BASS, subject to terms and conditions. Please contact BASS on 131 246 to discuss.
I’m having trouble purchasing tickets and/or I’m getting an error message while purchasing. Who can I contact?
Please contact the ticketing agency directly who will be able to assist:
What does General Admission (GA) mean?
General admission (GA) means that you are not allocated a specific reserved seat, and seating (if provided) is on a first come, first served basis. Please note that often times GA tickets may have a ticket number on them – this is an identifier and should not be mistaken for seat information.
Help! I’ve lost my ticket. Can you replace it?
Please note that General Admission tickets cannot be replaced.
- If you have reserved seating tickets for a show sold through BASS, please call 131 246 where an operator can assist you.
How do I collect my tickets?
- There are different options for distribution:
Mail – tickets will be posted to you at the address listed on your account.
- E-ticket (print at home) – you will be required to print your ticket and bring it to the event with you. Please ensure the barcode is printed clearly to expedite entry. Note that not all events have e-tickets available.
- Care of Box Office (COBO) – your tickets will be available to collect from the venue box office from one hour prior to the performance. Please note at some venues you will receive physical tickets, while other venues may use a door list.
Please ensure you have photo identification and any concession cards ready when you are collecting tickets.
What time does my show start and finish?
The starting time of each show is on your ticket. Please note that latecomers will not be allowed in once the performance has started.
Where possible, Adelaide Festival has provided approximate finish times for events (subject to change), and will update the website as more information comes to hand, so please keep checking back, or make sure you check your emails a few days before the event: Adelaide Festival will send a "Before your show" email containing all the details and relevant information for patrons and ticket buyers.
How long before the show should I get to the venue?
Usually the doors open an hour before the show. We recommend to check the relevant venue page for information about address, parking and contacts.