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We are over the moon for the audience response to the announcement of Fire Gardens. We are going through your questions and social media comments to make sure we don't leave any doubt unanswered, but in the meanwhile please check out the Frequently Asked Questions below: if you can't find an answer here, please email us and we will find out for you.

 

Getting there

Please refer to the Adelaide Botanic Garden venue page for info. Entry is from North Terrace gate only.

Please note Plane Tree Drive, Hackney Road and Frome Road gates are not in use for this event.

 

Performance times

You can purchase a ticket for entry at 8.00pm, 8.30pm, 9.00pm or 9.30pm across the dates (12 – 15 March 2020).

The event is designed to be experienced at your own pace, and we recommend allowing 60 minutes to enjoy the display.

During the day, the Adelaide Botanic Garden will be accessible as usual.

 

Age Suitability

Fire Gardens is suitable for all ages. Children 2 years and under are admitted free of charge with a paying adult

 

Duration

Please allow 60 minutes to enjoy the full Fire Gardens experience!

 

Can I bring alcohol?

BYO alcohol is not permitted in accordance with Adelaide Botanic Garden regulations.

 

Safety

Safety of our patrons and staff is the highest priority when planning our Festival - in particular we take fire safety very seriously. Fire Gardens is a highly controlled event happening in consultation with the emergency services. Every precaution is being taken and our onsite safety officers will be at each performance in our beautiful Botanic Garden.

As in all large Adelaide Festival events, qualifies first-aid personnel will also be onsite.

 

Weather policy

This event will go ahead rain or shine. In the case of extreme weather which would pose a risk to patron safety, patrons will be contacted and advised of next steps. Patrons are reminded to give full contact details at the time of booking.

Fire Gardens is an outdoor event, so please wear comfortable walking shoes, dress for conditions and travel light (no cloaking facilities on site).

 

Prohibited items

In accordance with Adelaide Botanic Garden, please note that animals, chairs, eskies, BYO alcohol, DSLR cameras video equipment, tripods and drones are prohibited.

Bag checks will be conducted prior to entry.

 

Photos

Take as many photos as you want with your phone, and don't forget to tag us when you post them. However, please note that DSLR cameras video equipment, tripods and drones will not be admitted in the Garden.

 

Toilets

Toilets are located on-site at Adelaide Botanic Garden.

 

Accessibility

Adelaide Botanic Garden is easy to navigate with paved and bitumen paths. There are some areas that are not accessible via wheelchair (approximately 30% of the site), however even in these areas most of the installation can still be seen from a distance on the paved and bitumen paths. Volunteers will be stationed along these routes to assist patrons with any questions.

Please note this is a promenade style event and patrons are will need to keep moving around the various fire exhibitions.

BYO chairs are not permitted.

 

Transport

Where possible, please use public transport to access Fire Gardens. For tram, bus and train information services please visit Adelaide Metro

 

Food & Beverage facilities

Adelaide Botanic Garden restaurant – bookings essential 08 8223 3526

 

Box office and tickets

Tickets are available via BASS and can be purchased:

- online

- on the phone: 131 246

- in the BASS outlets

If you have selected Print-at-home tickets, please ensure your ticket is pre-printed, with the barcode clearly visible, to expedite the entry process.

The Fire Gardens box office will be located at the entry for ticketing enquiries.

If you purchase a ticket that has been resold through sites including but not limited to: Ticketmaster resale, Viagogo, eBay, Gumtree, Queen of Tickets, your ticket may be fraudulent and you will not be admitted entry into the event.

All ticket sales are final. Tickets are sold in accordance with BASS terms and conditions of sale. For further information please click here

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